The data controller responsible for processing your personal data in relation to registering, using and interacting with Coffee Address Club application, hereinafter referred to as “ca.club”, is Coffee Address Group, hereinafter referred to as “COFFEE ADDRESS”:
To contact the COFFEE ADDRESS Data Protection Officer, please write to the following email address: privacy@coffeeaddress.com.
COFFEE ADDRESS prioritizes the privacy and protection of personal data for all users who interact with our services across multiple platforms. This Privacy Policy is intended to inform users of the ca.club about how their personal data is collected, processed, and protected when using the application. The policy ensures compliance with the General Data Protection Regulation (EU) 2016/679, hereinafter referred to as “GDPR”, and other applicable data protection laws. The purpose of this Privacy Policy is to inform users of ca.club about the manner and principles by which their personal data will be handled, in accordance with the requirements set forth by GDPR. This includes how data is collected, for what purposes, and how it is securely stored and processed to ensure the privacy and protection of users’ information.
This Privacy Policy applies exclusively to the ca.club application, which is available as a multi-platform application. This includes the progressive web application accessible via ca.club, as well as the native applications for iOS and Android. It outlines how COFFEE ADDRESS collects, processes, and protects personal data from users interacting with the application across these platforms. By registering ca.club on any platform (web, iOS, or Android), users acknowledge and agree to the collection and processing of their personal data as described in this policy, which is designed to uphold transparency and compliance with GDPR.
When processing personal data, we guarantee that your data is:
We are committed to implementing comprehensive security measures to safeguard your personal data against loss, misuse, and unauthorized alteration. Our dedicated COFFEE ADDRESS team continuously reviews and enhances our security protocols to ensure compliance with applicable data protection laws and to uphold the integrity and confidentiality of your information while using ca.club. If you believe your personal data is at risk due to unauthorized access, hacking, data loss, or any other reason, please email us at the most suitable contact information provided in the "Jurisdiction and Dispute resolution" section of this Privacy policy.
This section outlines the types of information we collect when you use the ca.club application, how it is utilized, and the specific data we gather during account registration and payment processing. Understanding this information helps build trust in our services and allows you to make informed decisions regarding your data.
Phone number: For account verification and communication.
Email address: For account management, notifications, and promotional offers.
Full name: For personal identification within the application.
Nickname: An optional alias you can choose instead of your full name.
Location: While providing your location is optional, it may impact on the functionality of the ca.club.
Payment Provider information: Details of the payment service used.
Order Code: A unique identifier for your order.
Transactions Details:
Payment Status: Information regarding the success or failure of your payment.
Account information:
Connection Method: The way you connected to the device (e.g., by scanning a QR code or entering QR code digits manually).
Bank information: Your bank and bank account number.
Information Collected via Apple Pay and Google Pay
When payments are made through Apple Pay or Google Pay, we will also collect the following additional information to ensure secure transactions:
Personal Information: Your name, email address, phone number, count of Coffee Beans, and delivery address (if applicable) to facilitate the provision of rewards, which may be distributed via a promo code and courier service.
We would like to inform you about our promotions and offers. If you consent to receive such communications, we will use your email address and phone number to send you relevant information. You can withdraw your consent at any time by navigating to the “Profile” section in the ca.club app, then selecting email and SMS preferences.
COFFEE ADDRESS processes personal data for various purposes, primarily to enhance user experience and our services and ensure compliance with legal requirements. Our main purposes include:
Identify Purchasers: Verify the identity of ca.club purchasers and fulfill our obligations to them.
Uphold Consumer Rights: Ensure compliance with your rights as specified in the laws applicable to consumer protection in the Republic of Latvia, as well as in other relevant jurisdictions, including the European Union Consumer Protection regulations.
Enhance Customer Service: Improve our customer support and administrative processes for your convenience.
Review of Customer Claims: Efficiently process and address customer claims and feedback.
Comply with Legal Obligations: Meet the legal requirements applicable to COFFEE ADDRESS as the data controller.
Personalizing Experiences: Location data is collected to improve user experience, optimize services, and ensure the best possible features based on your geographical region.
Business Activity Planning: Record and analyze our business activities to assess the quality of services provided through ca.club and gain insights into customer preferences and needs.
Market Research: Conduct market and public opinion research to better understand trends and customer sentiments.
Customer Surveys: Implement surveys and satisfaction measurements to evaluate customer experiences and gather feedback.
Facilitating Rewards Distribution: To manage the logistics of delivering rewards, ensuring you receive your entitled benefits through either promo codes or courier services.
Personalizing Experiences: To tailor our offerings and communications based on your preferences and past interactions, enhancing your overall experience with the ca.club application.
In specific, exceptional situations, we may process personal data for purposes not explicitly outlined above. In such cases, we will inform you of the purpose for which your data will be processed prior to collection. This includes instances where processing is necessary to protect the vital interests of the data subject or a third party.
The COFFEE ADDRESS processes your personal data only when a valid legal basis exists for such processing. Below are the grounds on which we rely to process your personal data:
Execution of a Distance Agreement: Data processing necessary to fulfill the terms of the distance agreement with you.
Legal Compliance for Accounting Regulations: Data processing required to comply with accounting regulatory obligations.
Legitimate Interests: Processing necessary for the legitimate interests pursued by COFFEE ADDRESS or a third party.
Consent for Marketing and Advertising Purposes: Processing based on your explicit consent for marketing and advertising communications.
We are committed to storing your personal information only for as long as necessary based on legitimate interests and in compliance with applicable laws. In practice, we typically delete or anonymize your information when you delete your account. However, the following conditions may require us to retain your data for a longer period:
Additionally, we may retain information for legitimate interests, such as preventing fraud and enhancing user safety.
We may share your personal data with third parties solely for the specific purposes outlined above or in connection with the execution of those purposes. Data will only be shared when it is both necessary and secure. We collaborate with the following entities:
We ensure that all third parties comply with the data protection and confidentiality standards set forth in this Policy. Our commitment includes implementing measures to maintain the anonymity of your data to the greatest extent possible.
You have several rights that allow you to maintain control over your personal data, and you can exercise them at any time. These rights ensure that you are informed about how your data is used and provide options for you to access, modify, or even remove your personal information. Below are the specific rights you are entitled to:
If you wish to exercise any of these rights, please contact us at privacy@coffeeaddress.com. We will handle your request in accordance with applicable data protection laws. If you believe that your data is being processed illegally, unreasonably, or that its processing violates the requirements of other regulatory enactments in any other way, you have the right to submit a complaint to the supervisory authority:
We store your data within the European Union and the European Economic Area (EEA). In cases where data is stored outside the EU/EEA, we guarantee that this will only occur in full compliance with GDPR requirements. This means that your data will be protected according to EU-approved data protection standards and safeguards.
This Privacy Policy, as well as any legal relationships arising from or related to it, shall be governed by and construed in accordance with the laws of the Republic of Latvia. To ensure efficient dispute resolution and accessible user support, complaints and issues may be submitted through the following contact channels:
Latvia:
Estonia:
Lithuania:
If a complaint cannot be resolved through the above channels, disputes shall be submitted to the courts of the Republic of Latvia, unless otherwise stipulated by mandatory legal requirements or applicable international agreements.
This Privacy policy is amended by the COFFEE ADDRESS
Last update: 12.11.2024.